Six Tools. One Unified Platform.

The AddAI Platform

Create, orchestrate, train, test, and measure enterprise AI — all within a single integrated platform built for scale, security, and continuous improvement.

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How the Platform Works

Four steps from data to improvement

A continuous loop that keeps your AI sharp — from the first conversation to ongoing optimisation at scale.

Step 01
Monitor

100% of voice and text conversations tracked in real-time across every channel.

Step 02
Evaluate

AI evaluates AI — quality, sentiment, fallbacks, and risk detected automatically.

Step 03
Optimise

Data-driven prompt, model, and logic adjustments — targeted, measurable, rapid.

Step 04
Scale

Grow conversation volume and channels without losing quality or control.

Tool 01

Magic UI

The central orchestration layer of the AddAI Platform. Create and manage complex AI prompts, build multi-agent workflows, and deploy conversational experiences — all through an intuitive visual interface. No infrastructure configuration needed.

  • Visual prompt engineering with version control and A/B testing
  • Multi-agent orchestration — chain AI agents across complex business workflows
  • Supports 27+ LLM models: GPT, Claude, Gemini, Gemma & more
  • Role-based access control with enterprise audit trails
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Magic UI — Agent Builder
Training Tool — Conversation Review
Tool 02

Training Tool

Review real conversations, annotate AI responses, and continuously refine your AI's understanding of your specific business domain. Close the gap between what your AI says and what your customers actually need.

  • Annotate conversations with correct, improve, or wrong labels
  • Build domain-specific training sets directly from production traffic
  • Collaborative review across QA, AI, and business teams
  • Automatic flagging of edge cases and out-of-scope queries
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Tool 03

Testing Tool

Automated evaluation suite that stress-tests your AI before it reaches customers. Define test scenarios, run regression suites, and get objective quality scores — so you ship with confidence, not hope.

  • Define and run automated test scenarios at scale (1000s of cases)
  • Regression testing — catch regressions before every model update
  • Hallucination detection and factual accuracy scoring
  • Adversarial probing — find AI weaknesses before attackers do
Testing Agents — AI tests AI

Testing Agents autonomously conduct full conversations end-to-end — simulating a real customer from greeting to resolution without any human input. No test scripts needed. AI tests AI at scale.

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Testing Tool — Test Suite Results
AI Autopilot 2.0 — Active Workflows
Tool 04

AddAI Autopilot 2.0

Takes your AI assistant to the next level. AddAI Autopilot monitors and evaluates every conversation, categorizes interactions, and continuously surfaces insights — so your team always knows what's working and what to improve.

  • Conversation summarization
  • Automatic conversation analysis
  • Risk & anomaly detection
  • Improvement recommendations — generates suggestions for retraining or prompt adjustments
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Tool 05

Reporting

Measure what matters. Track KPI performance, spot trends, and demonstrate the ROI of your AI investment with executive-ready dashboards. From conversation volume to automation rate to customer satisfaction — all in one place.

  • Real-time KPI dashboards: containment rate, CSAT, resolution time
  • Trend analysis — identify conversation spikes, topic shifts, and intent drift
  • Executive-ready PDF exports and scheduled email reports
  • Custom KPI builder — define and track metrics unique to your business
  • Cost Intelligence — cost per conversation, per query type, and per model — know exactly where AI spend goes
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Reporting — KPI Dashboard
Tool 06

Ask Your Data

Query all your AI performance data in plain language — no dashboards to navigate, no SQL to write. Type a question, get an instant answer with the right chart or metric.

  • Natural language queries — ask "What was containment rate last week in banking?" and get an answer
  • Instant charts, metrics, and reports generated on demand — no analyst needed
  • Cross-channel, cross-model, cross-timeframe — all data in one queryable layer
  • Designed for both technical teams and business stakeholders — no training required
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Ask Your Data — Natural Language Query

Ready to see the full platform?

Book a live demo and we'll walk you through every tool. Senior AI experts ready to help.

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